Last updated: 28 September 2026
How to reach us
Email support@zitive.com or call +44 7460 002267. Our business contact address is 52 Waincliffe Dr, Beeston, Leeds LS11 8ET, UK. Email is the best way to include the details of a download problem.
What we can help with
- Missing order emails or download links.
- Files that will not download or open.
- Questions about what is included and supported file formats.
- Duplicate purchases, refund requests and complaints.
What to include
Send your order number, product name, checkout email address and a description of what happened. If useful, include the device, application and error message. Remove private details from screenshots. Do not send passwords, security codes or full payment-card information.
Scope and response
Support covers purchase and file-access issues. Bespoke marketing advice, custom designs, editing services and support for third-party applications are not included. We review enquiries and respond as soon as we reasonably can; no fixed response time is promised.
Complaints
Explain the issue and the resolution you are seeking. We will review the order and relevant details and explain the next steps. Your statutory rights remain unaffected. Please see our Refund Policy and Digital Delivery / Download Policy.