HELP BEFORE AND AFTER YOU BUY
Digital resources, explained.
What am I buying?
A digital guide or template for your own personal use or internal use within one business. No physical item is shipped. The product page lists the files and contents included.
How do I receive my files?
After successful payment, available download links appear on the order confirmation page and in the order email. If your order is linked to an account, you can also use My account → Downloads.
Is access instant?
Downloads are released once payment is confirmed. A pending or failed payment does not unlock files. If your payment succeeded but no download appears, contact support with your order number.
Which file formats are included?
The three guides are 10-page PDF files. The Content Calendar Template includes an XLSX workbook and a 2-page PDF quick-start guide. A current PDF reader is needed for PDFs. The workbook is designed for current Microsoft Excel; Google Sheets can import it, but formatting and dropdowns should be checked after import.
Can I edit or print the resources?
You can print the PDFs or annotate a copy in a PDF reader. They are not interactive form PDFs. The workbook can be edited and reused for your own planning. You may not resell or publicly redistribute the files.
Where should I look if my email is missing?
Check spam or junk folders and confirm the email address used at checkout. If you created an account, check its Downloads area. Email support@zitive.com if you still need help.
What is your refund policy?
Please review the Refund Policy for details.
Do these resources guarantee results?
No. They provide educational guidance and planning tools. Results depend on your business, decisions and circumstances. Personalised consulting is not included.
How do I contact support?
Email support@zitive.com or call +44 7460 002267. Include your order number and a short description of the issue. Never send a password or full payment-card details.