Last updated: 28 September 2026
Who to contact
Zitive uses personal information to operate this store and support customers. For privacy questions or requests, contact support@zitive.com, +44 7460 002267, or write to 52 Waincliffe Dr, Beeston, Leeds LS11 8ET, UK.
Information we use
When you order, create an account or contact us, we may receive your name, email address, billing details, order information, correspondence and account information. The website also processes technical information such as IP address, browser details, session identifiers and security logs. Download records may include the file accessed and the time of access.
Purposes and lawful bases
- Contract: process orders, provide downloads, manage accounts and answer purchase-related requests.
- Legal obligation: retain records or respond to lawful requirements where applicable.
- Legitimate interests: protect the website, investigate misuse and maintain reliable services, taking account of your rights.
- Consent: optional marketing or non-essential technologies where consent is required. You may withdraw consent without affecting earlier lawful processing.
Payments and service providers
The store uses WordPress and WooCommerce and is hosted with Hostinger. Hosting and other service providers may process information needed to operate the service. When an enabled payment method is used, its provider processes payment information under its own privacy notice. Zitive receives payment status and transaction information needed to fulfil the order; do not send card details to our support team.
Cookies and similar technologies
Essential technologies keep the cart, checkout and login working and help protect the site. Optional analytics or advertising technologies should only operate with an appropriate legal basis and consent where required. Browser controls can remove or block cookies, but blocking essential cookies may affect purchasing or account access.
Sharing and international processing
We share information only as needed to fulfil orders, operate the service, obtain professional support or meet legal obligations. A provider may process information outside your country. Where a restricted transfer is subject to UK data-protection requirements, an appropriate lawful transfer mechanism must apply. Contact us for information about the providers and safeguards relevant to your data.
How long information is kept
We retain information for as long as reasonably needed for the purpose for which it was collected, including order fulfilment, support, accounting and legal obligations. Retention depends on the type of record and applicable requirements. We review information for deletion or anonymisation when it is no longer needed.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your personal information, object to processing, or withdraw consent. We may need proportionate information to verify your identity. We will respond within the time required by applicable law. You may complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/.
Security and third-party links
We use reasonable measures to protect information, but no online service can guarantee absolute security. External websites linked from this store have their own practices. Review their notices before sharing information.
Updates
We update this notice when our practices change. The date above identifies the current version.